Terms of Service

These terms govern your use of this website and the services provided by Quick Walk Physical Therapy and Rehabilitation Centre at 3rd Floor, City Mall Plus, Opp. Shiv Hanuman Temple, Near Kanta Chouraha, Jhotwara, Jaipur, Rajasthan 302012. By booking an appointment, messaging us, or using this site you accept them.

We may update these terms. The date at the top always reflects the current version, and material changes are notified to booked patients by WhatsApp or email.

Quick Walk provides physiotherapy assessment, treatment and rehabilitation — at the centre and, where agreed, at your home. Services include musculoskeletal physiotherapy, sports injury rehabilitation, neurological rehabilitation, robotic gait rehabilitation, post-operative rehabilitation and manual therapy.

We are a physiotherapy and rehabilitation centre. We are not an emergency service, we do not admit inpatients, and we do not prescribe medication. Treatment is delivered by qualified physiotherapists working within their scope of practice.

Everything on this site — treatment pages, exercise descriptions, articles, symptom guidance — is general information, not a diagnosis and not a treatment plan. It cannot account for your history, your imaging or your examination findings. Do not use it to self-diagnose, and do not delay seeking care because of something you read here.

Physiotherapy outcomes vary with the condition, its duration, your age and general health, and how consistently a home programme is followed. We do not guarantee any specific outcome, and nothing on this site, in any advertisement, or in any conversation with our staff should be understood as a promise of recovery.

In an emergency, call 108 or go to your nearest hospital. Do not wait for a reply to a WhatsApp message or an online booking.

Booking and confirmation

A slot requested online is held, not confirmed, until our team confirms it by WhatsApp, SMS or phone. Please treat the confirmation, not the request, as your appointment.

Arriving

• Arrive 10 minutes early for a first assessment so registration does not eat your session.
• Bring any relevant scans, reports, referral letters and your medication list.
• Wear or bring clothing that gives access to the area being treated.
• Arriving late shortens your session — the appointment cannot run past its end time.

Chaperones and accompaniment

You may bring someone with you to any appointment, and you may request a chaperone for any examination or treatment at no cost. Just ask at reception or tell your physiotherapist.

Give us at least 12 hours’ notice to cancel or reschedule without charge. Notice by phone, WhatsApp or your booking confirmation link all count.

These charges exist because a reserved slot cannot be given to another patient at short notice. We routinely waive them for genuine emergencies, sudden illness and bereavement — tell us what happened and we will deal with it sensibly.

If we cancel or reschedule, you are offered the next available slot with the same physiotherapist and charged nothing. Any prepaid session is refunded in full if we cannot reschedule to your satisfaction.

• Current fees are shown on our pricing page and confirmed before treatment begins.
• Payment is due at the time of the session unless a package has been paid in advance.
• We accept cash, UPI, debit and credit cards.
• A GST-compliant invoice is issued for every payment.
• Home visits carry a travel charge that varies by distance and is quoted before booking.

Fees may change, but never mid-package: a package you have already paid for is honoured at the price you paid.

• Packages are valid for six months from the date of purchase.
• Packages are personal to you and cannot be transferred or shared.
• Unused sessions are refundable on request. We refund the amount paid less the value of sessions already used, charged at the standard single-session rate rather than the package rate.
• If we discharge you early because you have met your goals, remaining sessions are refunded at the package rate — you are not penalised for recovering faster than planned.
• Approved refunds are returned to the original payment method within 7–10 working days.

Physiotherapy only works as a collaboration. We ask that you:

• Give accurate, complete information about your condition, history and medication.
• Tell us immediately if your symptoms change or worsen, or if an exercise causes new pain.
• Follow the agreed home programme — it is where most of the progress is actually made.
• Tell us about pregnancy, recent surgery, implanted devices such as a pacemaker, or any condition affecting your suitability for a treatment.
• Treat our staff and other patients with respect. We may decline to continue treatment where behaviour is abusive or threatening.

The content, design, text and images on this site belong to Quick Walk or are used under licence. You may read, print and share pages for personal, non-commercial use. You may not copy, scrape, republish or resell any part of it without written permission.

You agree not to attempt to gain unauthorised access to any part of the site, submit false booking information, or use the site in a way that disrupts it for others.

Links to other websites are provided for convenience. We do not control them and are not responsible for their content or privacy practices.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited. Those protections stand regardless of what any other clause says.

Subject to that, we are not liable for indirect or consequential loss, for loss arising because you relied on general website information instead of a clinical assessment, or for loss caused by information you gave us that was inaccurate or incomplete.

Tell us and we will look into it. Speak to your physiotherapist or reception first — most issues are resolved on the spot. If that does not settle it, write to info@quickwalk.in or call +91 86193 28981.

We acknowledge written complaints within 3 working days and give a full response within 21 days. Your patient rights page sets out what you can expect from that process and where to escalate.

These terms are governed by the laws of India. The courts at Jaipur, Rajasthan have exclusive jurisdiction over any dispute arising from them.